1. WHO WE ARE
In accordance with the stipulations of Article 10 of Law 34/2002, of the 11th of July, on Information Society and E-Commerce Services, our information is as follows: the owner of ractem.ie is Ractem Sistemas SLU (hereinafter ‘Ractem’), which is registered at Calle Pertusa, 5. Naves 4 and 5, 50197, Zaragoza under registration number B-50767953 in the Business Register of Zaragoza, as Entry 1 in Volume 2,291, Page 1, Section 8, Sheet Z-23083. Our email address is: info@ractem.ie.
2. USERS
Your access and use of the Ractem website is conditional on you being a USER who has accepted, upon such access or use, the present Policy.
This Policy will apply independently of the General Terms and Conditions, which are also mandatory.
3. USE OF THE WEBSITE
ractem.ie provides the USER with access to a variety of online information, services, programmes and data (hereinafter ‘content’) that belong to Ractem or its licensors.
The USER is responsible for their use of the website. This responsibility also extends to any registration that may be required to access specific services or content. Upon such registrations, the USER will be responsible for lawfully providing true and accurate information. As a consequence of their registration, the USER can set a password, for which they will be responsible, and commits to using it in a careful and confidential manner.
The USER also commits to using the content and services that Ractem offers via the website (such as the chat service) in an appropriate manner and not, by way of illustrative and non-exhaustive example, to:
- Involve themselves in activities that are illicit, illegal, in bad faith or that undermine public order.
- Spread propaganda or content that is racist, xenophobic, sexual or that supports terrorism or affronts human rights.
- Cause damage to the physical or information systems belonging to Ractem, their providers or third parties, or introduce or spread viruses into the network or any other physical or information system that may be susceptible to damage of the aforementioned kind.
- Try to access and/or use the email accounts of other users and modify or manipulate their messages.
Ractem reserves the right to remove all those comments and remarks that infringe upon the dignity and respect of a person, whether they be discriminatory, xenophobic, racist, pornographic, violative of young people, children, public order or security, or otherwise inappropriate for publication in Ractem’s judgement.
In any case, Ractem is not responsible for opinions that users disseminate via the chat or other features of which they make use.
4. DATA PROTECTION
In accordance with the legislation in force as regards the protection of personal data and for the purpose of complying with our obligation to inform you, based on the principal of transparency, about the circumstances and conditions surrounding the processing of the data with which you provide us, as well as your corresponding rights, we shall provide you with information, such as the identity of the party responsible for processing your data (the data controller), its purpose, the possible recipients of your data and the rights you have in relation to the above.
Who is responsible for processing your data?
Entity: RACTEM SISTEMAS, S.L.
Address: Polígono Plaza, C/ Pertusa 5, 50197, Zaragoza, Spain.
Phone number: +34 976 72 50 52
Email address: info@ractem.es
What is the purpose of the data processing?
Ractem Sistemas S.L. can process your personal data for the following purposes:
- Contractual purposes: The processing is carried out exclusively to manage our commercial relationship. In no way will your data be used to create profiles or automate decisions.
- Purposes that require your consent: Your data is processed so that we can send the information requested via the appropriate means.
How long will your data be kept for?
Personal data provided to facilitate quotes, preliminary contracts or information requests will be kept for a period of one year.
The personal data provided to manage your purchases will be kept for a period of four years, starting from the last service provided, so that we can comply with any obligations or requirements imposed by Public Authorities.
What is the legal basis for the data processing?
When it comes to our commercial relationship, the legal basis for processing your data is the performance of a contract. You will have to provide the information required to formalise and document our commercial relationship and comply with legal obligations. This is a necessary requirement for you to be party to an agreement, which will otherwise be prevented by a lack of specific information.
In other cases, such as when fulfilling requests for information, the basis is your express consent.
Where will your data be sent?
The data you provide are exclusively used to maintain and manage our relationship in accordance with our contract or preliminary contract. They will not be handed over to third parties under any circumstances, except to Public Authorities in cases where such action is required by law.
What measures are taken to guarantee the security of personal data?
- We have established appropriate security procedures.
- We have reviewed oversight reporting requirements to comply with current regulations.
- We perform data processing risk assesssments to ensure personal data protection.
What rights do you have when providing personal data?
- You have the right to obtain confirmation of whether we are processing personal data that relate to you or not.
- As a data subject, you have the right to access your personal data, to request the rectification of inaccurate data and, where appropriate, to request their erasure when, among other conditions, they are no longer necessary for the purposes for which they were collected.
- In specific circumstances, you may request the restriction of the processing of your data, in which case we will only keep them to exercise our right to defend ourselves from any legal claims.
- You may, in specific circumstances and for reasons pertaining to your individual situation, object to the processing of your personal data. We will cease processing your personal data, except when overriding legal reasons or legal defences against possible legal claims prevail.
- Your right to data portability is a more specific form of your right to access your personal data, using which you can request a digital copy of the personal data that are processed. The data will be provided in an Excel format.
You can find more information about your rights on the Spanish Data Protection Agency website: https://www.aepd.es/en
How can you exercise your rights?
Simply fill out the corresponding request form, which you can find on the Spanish Data Protection Agency website: https://www.aepd.es/en
Attach a copy of an identity document that proves that you are who you say you are, and send the form to RACTEM SISTEMAS, S.L.
You can do this in any of the following ways:
- by sending an email to info@ractem.es
- by sending a letter to Polígono Plaza, C/ Pertusa 5, 50197 Zaragoza.
If you use the first method, we will respond via email, which will let you verify the date and content of the request. For the second method, we will send a letter to the address stated as the return address.
Where can you turn in the case of a dispute?
You can present your claim to the Spanish Data Protection Agency, especially if you feel dissatisfied when trying to exercise your rights.
If you want to present your claim to this agency so that they can defend your rights against the data controller, you can find various ways to contact them at https://www.aepd.es/en.
5. INTELLECTUAL AND INDUSTRIAL PROPERTY
Whether on its own account or via licensees, Ractem is the holder of all intellectual and industrial property rights pertaining to its website, as well as the content displayed on the website (including, by way of example, images, sounds, audio, video, software, text, branding, logos, colour combinations, structure and design, the use of selected materials and computer programs required for it to function, be accessed, be used, etc.). Ractem reserves all rights.
In accordance with the stipulations of Articles 8 and 32.1, Paragraph 2 of the Law on Intellectual Property, the reproduction, distribution and publication of the whole or any part of the website for commercial purposes is expressly prohibited without prior authorisation from Ractem, regardless of device or technical means used.
The USER commits to respecting the Intellectual and Industrial Property rights of Ractem. They may display elements of the website and even print, copy or store them on their hard drive or other physical storage device whenever they like, but only and exclusively for their own personal, private use.
The USER must refrain from deleting, altering, circumventing or manipulating any of the security devices or systems that may be installed on Ractem webpages.
6. GUARANTEE EXCEPTIONS AND RESPOSIBILITY
Ractem does not, under any circumstances, assume responsibility for any damages or losses of any nature that may arise due to, by way of example: errors or omissions in content, the website being unavailable or malicious programs, harmful programs or viruses within the content, despite the fact that it takes all necessary technological measures to try to avoid this.
7. MODIFICATIONS
Ractem reserves the right to make any changes that it considers appropriate to its website, without prior notice. It may change, delete or add to not only the content and services provided via the website, but also the manner in which they are presented or located on the website.
8. LINKS
Where links to other websites are provided on www.ractem.ie, Ractem does not have any control over such websites and their content.
Ractem will not assume, under any circumstances, responsibility for the contents of a linked page belonging to a third-party website, nor guarantee the technical availability, quality, correctness, accuracy, validity or legitimacy of any materials or information contained on any such webpages or websites. Likewise, the inclusion of these external links does not imply any association, union or collaboration with the related entities.
9. EXCLUSION RIGHTS
Ractem reserves the right to deny or retract access to the website and/or the services without prior notice, on their own initiative or at the request of a third party, for users that fail to comply with the present Policy or the General Terms and Conditions.
10. GENERAL CONCEPTS
Ractem will pursue any failure to comply with the present Policy, as well as any unauthorised use of the website, using all relevant civil and legal proceedings allowable by law.
11. CHANGES TO THE RULES AND TERMS
Ractem may modify the terms and conditions listed here at any time, by publishing such changes on this page. The validity terms of the listed conditions will begin when they are published and will remain in force until they are replaced with updated and duly published conditions.
12. APPLICABLE LEGISLATION AND JURISDICTIONS
The relationship between Ractem and the USER will be dictated according to the Spanish legislation currently in force, and all disputes and/or claims will be presented before the courts of Zaragoza.
13. COOKIES
Ractem uses cookies to tailor advertisements. These cookies allow Google and their partners to show you relevant advertisements based on your activity on our website or on other websites. For more information about how Google processes your personal data as regards advertising products, see the following webpage: https://business.safety.google/privacy/
